5 / 32
“Underperformance plus
excuses does not equal
performance. The customer
doesn’t care what your
excuse is. He just wants
the problem fixed.”
3
I N N O V AT I O N S • V O L . V I I , N O. 4 • 2 0 1 5
|
|
5 / 32
“Underperformance plus
excuses does not equal
performance. The customer
doesn’t care what your
excuse is. He just wants
the problem fixed.”
3
I N N O V AT I O N S • V O L . V I I , N O. 4 • 2 0 1 5